Forbright Bank Interview Question

"How do you approach troubleshooting technical issues? ". "How do you prioritize and handle multiple support tickets or requests simultaneously?". "Can you share an example of a challenging customer interaction you've had in the past and how you resolved it?". "Describe a situation where you had to explain a technical issue to a non-technical user. How did you approach it? ". "Describe a time you had a difficult customer and how did you handled it? ".