There are multiple theoretical examples I can provide but let me give you an example .. If 60% of your Field Techs are going to be within retirement age over the next 5 years, your contingent plan has to start today. Consider where you predict your outsourcing business to grow and if its in this area you need a multi-pronged approach to refresh and restate your workforce. You will need to invest at the outset and then carefully plan your managed attrition.