Kelly Interview Question
Customer ordered the wrong item. How can you assure the customer without actually just performing the task?
Interview Answer
Anonymous
Jul 1, 2015
Engagement: "No worries! I love online shopping and I usually throw a bunch items in my virtual cart before I decide to buy and end up needing to make changes. But I would be more than happy to assist you today"; make sure you have a "smile in your voice" at all times.
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