It was on June 2016, we had a lot of people visiting our place, it was a must we work as a team, it was a bit difficult because some could pretend they were working but not , the thing I did whatever I was asigned to do the next day I was given a gift for my good work while the others didn't receive. There's a time when a customer came and asked for something which was not there, I told her sorry we will bring it as soon as possible, she started yelling and talking ill , I tried to convince her to cool down and next day she came back and apologize and got what she wanted. So while dealing with angry customer you have to hear from them and be humble.