Although this question can be confusing or alarming, it could have been asked to gauge your commitment and if you would see the value in the work you are performing. Most start ups, know they are in the beginning stages and are seeking people who will roll up their sleeves, get the job done, and not quit when things get tough. On the other hand, it could have been seeking an employee your expertise to see if it's something needed at the time. However, I can't imagine any company without customer service , better yet a manager of customer service reps.