Astrana Health Interview Question

Engineering Interview Exercise: System Design for an Online Scheduling Solution for Patients Objective: Design a scalable and reliable online scheduling system that allows patients to book, cancel, and reschedule appointments with healthcare providers. The system should be user-friendly and accessible to both patients and healthcare staff, ensuring efficient and effective scheduling of appointments. Requirements: 1. User Types: o Patients: Can view available time slots, book, cancel, and reschedule appointments. o Healthcare Providers: Can view and manage their schedule, set available time slots, and manage appointments. o Administrators: Can manage user accounts, access reports, and configure system settings. 2. Functional Requirements: o Appointment Booking: Patients should be able to select a healthcare provider, view available time slots, and book an appointment. o Appointment Management: Users should be able to cancel and reschedule their appointments. o Notifications: Users receive confirmation and reminder notifications via email/SMS. o Provider Schedules: Providers can set their availability, block out times, and adjust their schedules. o Scalability: The system must support a large number of users and appointments without performance degradation. o Accessibility: The system should be accessible via web and mobile devices.