I approach the situation/conversation very calmly, professional, engaged, and neutral. I understand what’s the problem and being to brainstorm resolutions. I try to understand the individual and what they are trying to accomplish. I educate them on company policies and procedures. I explain reasons for my recommendations/decisions. I explain the repercussions are ways the company could be affected. It’s mainly educating them. Ultimately if it’s a situation where we may get into trouble I stand my ground and involve others if need be. For the most part after having these conversations the issue is resolved and my recommendations are followed.