- Be positive: Complaining about not knowing what to do will only increase confusion and frustration amongst colleagues. Maintain a positive attitude and composure while you try to get an understanding of the situation you are dealing with. - Collaborate: Finding your way out of uncertainty doesn’t have to be done in a vacuum. You should actively share your ideas and get input from others. - Focus on the outcome: There may be many possibilities, it’s always going to be hard to make the ‘right’ decision. While keeping the outcome in mind, take a step back and look at the overall picture. - Be flexible: Trying something the first time may not always work, so adapt. Tweak it. Be positive, collaborate, focus on the outcome and learn from experience until you’ve identified why it’s not working, and try something else.