Citizens Interview Question: How do you deal with difficult customers | Glassdoor

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Citizens

Citizens Personal Banker interview

Citizens Interview Question

Personal Banker Interview

How do you deal with difficult customers

Interview Answers

Anonymous

Jul 7, 2017

I'm a human being.

Anonymous

Jul 19, 2017

Do not patronize, empathize. Listen Know you will not be able to assure everyone. Offer alternatives. Remain calm.

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