PetSmart Interview Question

How would you handle a unsatisfied customer

Interview Answers

Anonymous

Feb 25, 2019

I will sincerely apologize to let him know that although I worked hard to fulfill her request, I still could not satisfy her and asked her what I could help. It is possible to ask my other work partners for help, to provide useful advice, to meet her requirements without affecting the next customer appointment. If there is not enough time, I will ask the manager for help to see if I can send her some free items or coupons, or re-schedule. If the client does not believe that my ability can be what she imagined, then it may be necessary to replace other colleagues to help him solve the problem and serve her.

3

Anonymous

Jul 1, 2019

I would apologize and do everything in my power to provide a better service to which the customer will give a positive feedback.

2

Anonymous

Sep 9, 2018

I would have to revert to my customer service training and experience and determine what the customer is unsatisfied with and direct the customers attention to the appropriate personal that will best resolve the issue

7