I told her that I am a very thorough person. I investigate problems and requests quite thouroughly, because I feel the Customer deserves the absolute best service possible. I am also a very good listener, which is very important in Customer Service. When a customer calls, you have to listen to them intently, to make sure you know what they need. I listen to my customers and repeat back to them what they said to me, to make sure I heard them right. If you skip this part of the call, you may make more work for yourself, trying to figure out what the customer wants.