Pacific Sunwear Interview Question

Tell me about a difficult time with a customer

Interview Answer

Anonymous

Jul 20, 2015

I told them about how one time our signage was confusing to a customer and the customer was confused about the price. I went over to the sign and explained what the sign meant. The sign waste had up was supposed to be there from what corporate had told us. I wanted the customer to be happy though so I knocked down the price to what they thought it was. The sign read, "30% off all red lines". Red lines were price tags with a red line through them. The portion that read all red lines was small print the customer failed to see and read.

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