Note: Depending on whether or not the client is disrupting other clients, either stay in location or relocate to a private conflict resolution space. Listen patiently to what the client is saying to understand what the concern & issue is. (often times they need to vent first before the issue can be addressed and resolved.) Respond in a kind manner repeating what you think you understand them saying as to what the problem is. If client acknowledges that you understand the issue continue on, if no then listen patiently to understand the issue. Look at the concerns to see what can be done to resolve the issue. If not resolved, then have them speak to a manager. If you are the manager, then apologize letting them know that there is really nothing that can be done. (Use this as last resort but some issues are not the financial institutions fault.) If resolved, ask the client if there is any other services or assistance they need help with.