I believe the ultimate goal when resolving a work conflict is always to align to business needs. For clarity, who is the conflict between? For me, how I might resolve a conflict depends on the parties involved. How I resolve a conflict between an engineer vs. engineer differs from how I might resolve a conflict between let’s say an engineer vs. a product manager. Does Verizon have a framework in place for resolving conflicts? Ultimately, if it’s work and not personal, the goal is always to align to business needs and what is most beneficial to the customer.