DarCole Products, Incorporated is a leading manufacturer of specialty concrete admixtures serving concrete producers throughout the United States and Canada. We are looking for a motivated, organized, and customer-focused individual to join our team in a dual Administrative Assistant / Inside Sales role.

This position combines office administration with customer support and some clerical duties. You'll play a key role in keeping our office running efficiently while helping contractors, ready-mix producers, and distributors find the right solutions for their projects.

Administrative Responsibilities

• Schedule and coordinate LTL freight shipments with carriers.
• Process and reconcile company credit card expenses.
• Answer and direct incoming phone calls.
• Prepare shipping paperwork, invoices, and customer documentation.
• Maintain organized office records and filing systems.
• Support daily office operations and assist management with various administrative tasks.

Inside Sales & Customer Support

• Respond to customer inquiries via phone and email.
• Prepare quotations and process customer orders.
• Develop and recommend concrete mix designs (training provided).
• Provide technical support for concrete admixtures and dispensing equipment.
• Follow up on customer quotes and identify sales opportunities.
• Build and maintain strong relationships with contractors, ready-mix producers, precast manufacturers, and distributors.
• Work closely with production and logistics to ensure excellent customer service.
• Support outside sales representatives with customer accounts and projects.

Legal & Compliance Administration

• Prepare, organize, and maintain contracts, certificates, permits, and other legal documentation.
• Track document expiration dates and renewal requirements.
• Assist with vendor onboarding, insurance certificates, and compliance paperwork.
• Maintain accurate records to support company regulatory and contractual obligations.

Qualifications

• Excellent communication and customer service skills.
• Strong attention to detail, along with organizational and multitasking abilities.
• Proficiency in Microsoft Office (Excel, Outlook, and Word).
• Ability to learn technical information related to concrete and construction materials.
• Previous administrative, office assistant, bookkeeping, or coordinator experience preferred.
• Sales experience is preferred but not required.
• Ability to handle confidential information with discretion.
• Experience in construction, concrete, logistics, or manufacturing is a plus.
• Self-motivated with a positive attitude and strong attention to detail.

Desired Attributes

• Dependable and self-motivated.
• Highly organized and detail oriented.
• Strong problem-solving abilities.
• Professional demeanor and positive attitude.
• Comfortable working in a small business environment and wearing multiple hats.

What We Offer

• Competitive salary plus performance incentives.
• Paid vacation and holidays.
• Health insurance and retirement benefits.
• Stable, full-time employment with opportunities for advancement.
• On-the-job training in concrete technology and admixture applications.
• A supportive, family-oriented work environment where your contributions make a difference.

If you're organized, enjoy working with clients, and are looking for a career that combines administration, technical support, and sales, we'd love to hear from you.

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• office: 1 year (Required)

Ability to Commute:

• Sebree, KY 42455 (Preferred)

Work Location: In person