Position Summary

The Admission Processing Coordinator (Administrative Support Coordinator I) plays a critical behind-the-scenes role in supporting the admissions process at San Diego State University. As part of the First-Year Admissions Processing team, this position helps ensure that thousands of student applications, transcripts, and academic records are processed accurately, efficiently, and in accordance with university, CSU, and state requirements.

Working in a high-volume, deadline-driven environment, the coordinator reviews and processes applicant records, resolves data discrepancies, maintains the integrity of student information, and supports essential admissions workflows. The work requires exceptional attention to detail, sound judgment, and a commitment to accuracy, as the information processed by this team directly impacts admissions decisions and students' ability to enroll at SDSU.

Success in this role requires a collaborative mindset, adaptability during peak admissions cycles, and the ability to balance speed with accuracy while managing competing priorities. This position is ideal for someone who enjoys working with complex information, solving problems, improving processes, and contributing to a mission that helps students begin their educational journey at SDSU.

Key Responsibilities

• Coordinate admission record processing and workflow activities, including the prioritization, tracking, compilation, and distribution of applicant records, transcripts, admission appeals and supporting documents to ensure timely review and processing.

• Review and resolve applicant data discrepancies related to personal information, identification records, and application details by conducting research, updating student information systems, and collaborating with staff and applicants.

• Process and evaluate admission documents, including transcripts, test scores, educational evaluations, and other academic credentials to determine document authenticity, completeness, and proper record matching.

• Maintain accurate student records and application data by performing corrections, status updates, document indexing, and archival activities within student information and imaging systems.

• Provide responsive applicant support and communication, addressing document requests, application status inquiries, fee waiver requests, and admissions-related questions with professionalism and clarity.

• Generate and monitor operational reports and workflows, utilizing student information systems, CRM platforms, and external databases to track application processing, identify issues, and support admissions decision-making.

• Troubleshoot admissions processing issues and coordinate resolutions, working across systems and departments to address challenges impacting application review, document processing, and overall admissions operations.

Why Join Us?

• Play a critical role in the admissions process that helps thousands of students begin their SDSU journey each year.

• Contribute to a high-performing team responsible for maintaining the accuracy and integrity of admissions records and decisions.

• Develop expertise in admissions operations, student information systems, and complex record management processes.

• Collaborate with dedicated colleagues in a supportive environment that values accuracy, teamwork, continuous improvement, and student success.

• Build valuable skills in process management, data integrity, problem-solving, and higher education operations.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU—watch our video and imagine your future here: Working at the CSU.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, temporary position with an anticipated end date of 12 months and a day of start date, with the possibility of reappointment.

• Position is designated non-exempt under FLSA and is eligible for overtime compensation.

• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

• This position is approved for partial telecommuting with onsite work in San Diego.

  
  

Department Summary

Enrollment Services supports students throughout their entire academic journey—from application and admission through graduation. The division includes Undergraduate and Graduate Admissions, the Office of the Registrar, Financial Aid and Scholarships, Evaluations, Recruitment and Outreach, and other student-centered services that help ensure access, enrollment, and academic success at San Diego State University.

Within Enrollment Services, the Office of Admissions is responsible for the recruitment, evaluation, and admission of first-year, transfer, graduate, international, and student-athlete applicants. The office manages the review and processing of applications while ensuring compliance with university, CSU, and state admission policies.

The First-Year Admissions Processing Unit plays a critical role in supporting prospective and admitted students by providing administrative and operational support for the admissions process. The team manages application and transcript processing, test score verification, document imaging, and applicant record maintenance, helping to ensure an efficient and accurate admissions experience for thousands of students each year.

For more information regarding the Department of Enrollment Services, click here.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Key Qualifications

• Demonstrated ability to manage high-volume workloads under strict timelines,while maintaining exceptional accuracy, attention to detail, and productivity.

• Experience reviewing, processing, and maintaining complex records or documents where accuracy, consistency, and compliance are essential

• Strong organizational skills with the ability to prioritize competing deadlines, manage multiple workflows, and adapt quickly to changing priorities and operational needs.

• Ability to identify discrepancies, research issues, and resolve errors using sound judgment, established procedures, and attention to detail

• Experience working with databases, student information systems, CRM platforms, or other systems used to manage and track large volumes of information.

• Strong communication and collaboration skills, with the ability to work effectively as part of a team and build productive working relationships across functional areas.

• Demonstrated flexibility, initiative, and problem-solving skills in a fast-paced environment where priorities and workloads may shift throughout the admissions cycle.

• Demonstrated reliability, accountability, and commitment to maintaining confidential and sensitive information.

• Knowledge of office operations, business processes, and administrative best practices, with a commitment to providing excellent customer service and support.

  
  

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.

Compensation:
Salary is based on your experience, education, and qualifications, within the department’s budget and equity guidelines.

• CSU Classification Salary Range: $4,047.00 –$5,896.00/month; hiring salary not expected to exceed $4,047.00/month.

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays, vacation, and sick leave.

• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.

• Health Coverage: Medical, dental, and vision options at low or no cost.

• Education Support: CSU tuition fee waiver for employees and eligible dependents.

• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.

• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

  
  

Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.

SDSU Values

At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information

Apply by June 23, 2026 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Tyler Emery, temery@sdsu.edu.