Responsibilities:

• Troubleshoot, repair, test, and program two-way radios, repeaters and callboxes.
• Follow test procedures, schematics, and technical instructions to identify issues at the component level (analog and digital circuitry).
• Repair or replace components using soldering and other fine motor skills.
• Document all repairs, including failure analysis, part/model numbers, physical and cosmetic conditions, and components replaced.
• Provide technical phone support to customers to assist with troubleshooting.
• Report service completions to the Service Coordinator/Senior Bench Technician.
• Utilize and maintain service equipment including service monitors, spectrum analyzers, watt meters, and digital multimeters.

Qualifications:

• Associate’s degree in Electronics or a related field, or equivalent certifications plus 3+ years of relevant experience preferred.
• Military background in engineering or communications strongly encouraged to apply.
• Extensive experience troubleshooting to the component level in analog and digital circuitry.
• Ability to interpret schematics, block diagrams, and wiring diagrams.
• Hands-on experience with Kenwood, Vertex, and Motorola radio products is a plus.
• Previous experience with two-way radio dealers, public safety repair shops, or communications manufacturers preferred.
• Strong proficiency with test equipment (service monitors, spectrum analyzers, watt meters, multimeters, etc.).
• Customer service mindset with strong attention to detail.
• Background check required.
• Valid driver's license required.

Pay and Benefits:

• Hourly rate: $25–$28/hour, based on experience
• Comprehensive benefits package including:
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Short-Term and Long-Term Disability
• Basic Life Insurance
• Holiday Pay
• Paid training provided where needed
• Potential for advancement into Senior Technician roles
• Relocation not provided

Work Environment:

• In-person role at our Lakeville, MN headquarters
• Full-Time | Monday–Friday | Standard Business Hours
• No travel required
• Work performed at a dedicated bench station in a clean technical service environment
• Prolonged periods of sitting required
• Ability to lift up to 50 lbs on occasion
• Fine motor skills needed for small parts handling and soldering