About us: What you'll do: The day-to-day:

• Provide technical support to location staff and technicians working with our Wi-Fi and wired services · Perform remote fixes using Viasat provided diagnostic tools.
• Proactively monitor system health of deployed network equipment, investigating potential issues
• Solve issues associated with networks that impact end-user connectivity
• As part of fixing issues, determine whether a field dispatch is required, scheduling dispatches (as needed) and driving expeditious problem resolution.
• Provide status updates of critical network outage(s) to designated customers
• Document key aspects of each interaction within incident tickets
• Strive towards achieving first call or chat resolution with location staff and field technicians
• Monitor and reply to support related email inquiries
• Perform other project related tasks as requested by your supervisor.

What you'll need:

• Great communication skills showing you to be outgoing, friendly, kind and warm in demeanor; a “people person”.
• 4+ years of experience in customer facing support role.
• Working familiarity with personal computer and mobile device networking.
• Possess general to intermediate knowledge of TC/IP network management and fix network issues
• Work effectively with team members to provide exceptional support for both internal and external customers
• Great analytical, problem-solving and conceptual skills
• Excellent time management · Excellent grammar skills
• Proficient in typing (Min. 35 WPM)
• Must be willing to work shift schedules found in a 24x7 Call Center environment
• Should be prepared to attend daily training sessions held Monday thru Friday 8am – 5pm for up to (4) weeks
• Able to multi-task.
• High School Diploma or GED required
• Must currently be a Front-Line Care Representative within the TX Care Call Center to apply.

What will help you on the job:

• Prior experience setting up or managing a wireless network in a home or office environment.

Salary range: $22.12 - $34.86 / hourly. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $27.4 - $41.35/ hourly : At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits. EEO statement: