Care Team II:

Job Roles:

Answer Calls

Updating the system

Scheduling / Rescheduling

Creation of new service request from email or portals

Offer direct to consumer services and create service requests

Updating partner portals

Returning voicemails

This position is a remote position that requires the team member to maintain internet with the bandwidth capable of job roles and responsibilities.

Key Performance Indicators

Average Handle Time- Not to exceed 3:00 minutes.

Minimum outbound daily calls- 30

Minimum inbound daily calls: 45

Attendance: 2% or less absences over a rolling twelve-month period. All absences require a doctor’s note. Attendance policy applies to tardy’s.

Availability: Agent must be available to take calls 45% of the day.

Call Observations: Must be 70% better at an average of quality and communication styles.

About AHM Furniture Service LLC

As always, we could not be the best in this industry without each person that works for AHM Furniture Service. Adam and Mackenzie are Blessed to have each of you a part of our AHM Family. We appreciate you!