IT Operations Supervisor

At PathWays, our mission is all about making a meaningful difference in the lives of those we serve—and behind every successful program is technology that works seamlessly.

We’re looking for an IT Operations Supervisor who’s ready to lead, innovate, and ensure our systems stay secure, reliable, and efficient so our teams can focus on what matters most: people.

Why This Role Matters

You won’t just be Supervising IT—you’ll be powering a mission.

From ensuring staff have the tools they need, to protecting sensitive data, to implementing smarter systems, your work will directly support the individuals and communities we serve every day.

What You’ll Do

Keep Systems Running at Their Best

• Oversee IT infrastructure including servers, networks, cloud systems, and endpoints
• Ensure high performance, reliability, and uptime across all systems
• Manage backups, system upgrades, and overall infrastructure health

Safeguard Our Systems & Data

• Lead IT security efforts and maintain compliance standards (including HIPAA)
• Monitor systems for risks and respond to potential threats
• Report and collaborate with leadership on security matters

Lead & Support Your Team

• Supervise and mentor IT Operations and Support staff
• Create a collaborative, solution-focused team environment
• Ensure timely resolution of support requests and strong customer service

Drive Innovation & Improvement

• Identify and implement new technologies to improve efficiency
• Continuously evaluate and improve IT processes and systems
• Lead IT projects from planning through successful implementation

Partner Across the Organization

• Collaborate with leadership to align IT with organizational goals
• Work closely with vendors and managed service providers
• Provide training and support to staff with varying levels of technical knowledge

What You Bring

• Strong experience with IT infrastructure, systems, and support operations
• Knowledge of:
• • Microsoft 365 / Office 365
  • Windows Server, Active Directory, Azure
  • DNS, DHCP, SharePoint, file & print services
• Understanding of IT security and compliance best practices
• Experience troubleshooting complex technical issues
• Strong leadership, communication, and organizational skills

What Makes You a Great Fit

• You’re a problem-solver who stays calm under pressure
• You’re both strategic and hands-on
• You enjoy leading people and developing teams
• You’re passionate about using technology to support a greater mission

Qualifications

• Bachelor’s degree in IT, Computer Science, Business
• At least 5 years of IT experience (internal or consulting)
• Supervisory experience preferred
• Willingness to be on-call for critical system needs when necessary

Physical Requirements

While performing the duties of this job, the employee will work in an office environment and must be able to:

• Lift, turn, and move objects up to and including 30 pounds; assist in team lifts for items over 30 pounds
• Stand and move freely for extended periods of time
• Drive to other PathWays locations and event sites as needed
• Perform repetitive tasks and use manual dexterity to operate office equipment
• Occasionally sit, walk, climb, kneel, stoop/bend, squat, push, pull, crawl, grip, reach overhead, and reach away from the body
• Perform repetitive motions as required
• Maintain a normal range of vision

Additional Requirements

• Valid driver’s license (must be maintained throughout employment)
• Maintain personal vehicle insurance and eligibility under PathWays’ insurance requirements
• Complete and sign a motor vehicle disclosure form; MVR checks conducted pre-employment and annually
• Submit required background clearances:
  • Pennsylvania State Police criminal clearance
  • FBI criminal history record (if applicable based on residency requirements)
• Complete pre-employment health requirements:
  • Health assessment
  • Mantoux tuberculin (TB) skin test
  
  

Why PathWays?

• Be part of an organization that truly makes an impact
• Support programs that change lives in our communities
• Work with a team that values collaboration, compassion, and innovation
• Grow your career while contributing to something meaningful

Ready to lead, innovate, and make a difference? Apply today and join PathWays.

PathWays is proud to be an Equal Opportunity Employer. We value the unique experiences and perspectives that every person brings to our team. In accordance with the Americans with Disabilities Act (ADA), PathWays provides reasonable accommodations to qualified individuals with disabilities. We encourage prospective and current employees to discuss any accommodation needs so we can create a supportive, accessible, and empowering workplace for everyone.

HP1