Job Summary

Using industry standard testing tools and practices, this position will be responsible for ensuring internal and external applications and products meet customer specifications. Works with other members of the Testing team to develop and implement quality assurance & testing standards and measures within the area of responsibility. Testing may include custom in house development as well as vendor software products/upgrades. Testing may also include both manual and automation strategies. Leads less senior resources in the application of quality assurance for software applications. Validates IT processes in order to maximize the benefit of business investments delivering new applications or solutions.

Education & Experience

Key Responsibilities

• Develops and establishes quality assurance measures and testing standards for new applications/products, and enhancements to existing applications throughout the development/product lifecycle.
• Reviews current automation testing capabilities and practices. Develops new automation strategies, contributing to an increase in automation test coverage.
• Mentors other testing resources in best practices.
• Analyzes project documentation and technical specifications as a basis for testing documentation and product/project understanding.
• Collaborates with software/systems personnel in application testing, such as system, unit, regression, load, and acceptance testing methods.
• Prepares and delivers reports, recommendations, or alternatives addressing existing and potential trouble areas/ software defects in IT systems and projects across the organization.
• Participates in quality improvement initiatives within the IT organization.
• Liaises with vendors and suppliers in assessing applications and/or systems and ensuring they meet customer requirements.
• Defines test objectives, writes test plans and test cases, and develops test scripts.
• Executes manual and automated test scripts.
• Coordinates activities for defect tracking and resolution.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Ability to apply software quality assurance principles, inspection techniques and testing procedures; knowledge of and ability to utilize defect tracking systems; presentation skills; ability to communicate ideas in both technical and user-friendly language, SQL statement writing and executing, working knowledge of TOSCA and CI/CD tools.

Working Conditions

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.