• Envision, develop, and create requirements to improve tools to streamline processes to gain efficiencies and improve key metrics.
• Apply different techniques to facilitate meetings and workshops, create a shared understanding with stakeholders, and engage team-members to produce product and portfolio roadmaps.
• Collaborates with stakeholders and product teams to decompose large epics into features and user stories that can be understood and approved by members of the development team.
• Facilitate Increment and planning sessions with clients and team members to ensure that planned work is well defined, planned, articulated, and understood.
• Assist business analysts, team leads, clients, and other team members in the use of JIRA as an Agile Lifecycle Management Tool to track work within the program across multiple product teams.
• Handle administrative functions in Salesforce applications including maintenance of user accounts, profiles, roles, security and data access, setting up workflows, sharing rules and permission sets.
• Keep up-to-date on new Salesforce features and help determine if we should implement internally.
• Provide guidance and assistance in the usage of JIRA for reporting of work progress against epics and other larger bodies of work or types of work.
• Use excellent communication skills, both verbal and written. Ability to explain technical concepts to non-technical stakeholders and present findings and recommendations.

• Bachelor's Degree and 4+ years of functioning as a business analyst for the federal government
• Functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements.
• Eligible to obtain and maintain and government security clearance
• Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
• Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Skype, face-to-face)
• Ability to produce high quality technical documentation and analysis
• Take initiative to recommend process improvements and demonstrate creative thinking
• Knowledge and experience with Agile and DevSecOps methodologies
• Demonstrate sharp, analytical, problem solving, and decision-making skills
• Meet with product design team to determine testing parameters
• Write test plans, create test cases, test procedures, bug reports, final QA reports for products
• Troubleshoot errors and streamline the test procedures
• Testing and examining code written by others and analyzing results, including three or more of the following:

o Data validation testing

• Certified Scrum Master certification is preferred