DEPARTMENT: Curriculum Solutions

POSITION TITLE: Technical Curriculum Developer (Agentic AI for IT Support and Data Analytics)

LOCATION: Remote, EST (5–10% travel for video production)

REPORTS TO: VP, Product Development & Operations

EMPLOYMENT TYPE: Temporary 3 months

WHO WE'RE LOOKING FOR

We are seeking a technically strong and instructionally minded Content Developer to design, develop, and deliver a high-impact on-camera workshop series on Agentic AI for IT Support and Data Analytics.

This role is for a technical practitioner and educator - someone who understands real-world IT support and Data Analytics workflows and can translate them into structured, hands-on learning experiences using AI tools such as ChatGPT.

You are not just a content writer; you are a builder and demonstrator who can apply AI tools to real IT and Data Analysis tasks, design practical learning experiences, and confidently deliver high-quality recorded instructional content.

WHAT YOU'LL DO

• Module Creation: Design and develop a multi-module learning series that applies AI across both IT Support tasks (documentation, customer interaction, troubleshooting, automation, and scripting) and Data Analytics tasks (data cleaning, exploratory analysis, querying, visualization, and reporting), sequenced so learners advance from GenAI prompting to lightweight agentic workflows.
• Technical Documentation: Develop lesson plans, scripts, facilitation guides, and learner materials for both domains.
• Scenario-Based Learning: Create real-world scenarios: IT support tickets, logs, and user issues, alongside Data Analytics cases such as messy datasets, business questions, and dashboard/reporting requests.
• Curriculum Architecture: Translate IT Support and Data Analytics job tasks into structured, progressive learning modules aligned to entry-level roles.

• Video Production: Script and record concise 5-8 minute instructional videos demonstrating real-time use of GenAI and, in later modules, agentic AI tools across both IT Support and Data Analytics.
• Demonstration-Based Teaching: Show prompting techniques, iterative workflows, and validation methods, building toward agent/tool orchestration and multi-step automation.
• Engagement & Clarity: Deliver clear, structured, and engaging content for asynchronous learners.

• Workshop Development: Create 30-45-minute hands-on workshops aligned with each module across both tracks.
• Task-Based Learning: Design activities using AI: troubleshooting, documentation, automation, and scripting (IT Support), and data cleaning, querying, analysis, and visualization (Data Analytics).
• Assessment Design: Build performance-based exercises that validate learner competency in both domains.

WHAT YOU'LL BRING TO US

• Hands-on experience across IT Support and Data Analytics workflows.
• Demonstrated ability to apply AI tools (e.g., ChatGPT) to real technical tasks.
• Strong communication skills and comfortable demonstrating on camera.

Required Skill Sets

Technical Expertise

• 2-5 years of combined experience across IT Support (Help Desk, Desktop Support, or Service Desk) and Data Analytics (analyst, reporting, or BI work).
• Strong understanding of OS troubleshooting, networking basics, and ticketing workflows.
• Data Analytics fundamentals: data cleaning, querying (SQL), spreadsheet analysis, and data visualization (e.g., Excel/Google Sheets, and a BI tool such as Tableau or Power BI).
• Experience applying AI tools like ChatGPT to documentation, troubleshooting, scripting, and data analysis tasks.
• Familiarity with basic scripting (PowerShell, Bash, or Python); Python for data analysis (e.g., pandas) is a plus.
• Exposure to agentic AI concepts such as tool use, automation, and multi-step agent workflows (e.g., custom GPTs, Copilot, or similar), or a clear willingness to build this into the curriculum.

Instructional Design & Professional Skills

• 1-3 years of experience in instructional design or technical content creation.
• Strong ability to simplify technical workflows into structured learning.
• Proficiency in Google Workspace.
• Strong written and verbal communication skills.
• Experience with training video series production.

Preferred Skill Sets

• Familiarity with LMS platforms (e.g., Canvas).
• Experience in workforce training or bootcamp environments.
• Hands-on experience building agentic AI workflows or automations (e.g., custom GPTs, Copilot Studio, n8n, Zapier, or similar).
• Exposure to cloud platforms or DevOps concepts.
• Access to video production equipment and software technologies.

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
• You are data-driven, result-oriented, and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. You're excited to work cross-functionally with other departments and independently.
• You are a lifelong learner.
• You are an effective communicator with strong oral and written skills.
• You are tech-savvy and learn new tools quickly.
• You are detail-oriented and have exceptional organizational skills.
• You are adept at managing your time and balancing multiple projects and tasks.
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

Compensation

For this role specifically, we are targeting a salary range of $45 - $50 where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.