Interview: F2F Job Description: Support in-house business applications, data pipelines, and infrastructure for middle and back-office functions for derivative trades. Role Objectives • Ensure continuity of business operations by resolving application issues—whether user-reported or automatically detected—in a timely manner to prevent technology disruption. • Ensure system stability, applying site reliability engineering (SRE) methodologies and operability thinking to improve reliability over time through methodical problem management. • Proactively improve stability by identifying and addressing ambiguous, unstructured issues, and by onboarding systems into long-term support with clear ownership boundaries and durable documentation. • Create dashboards to monitor system components at a glance and generate stability reports. • Eliminate toil, automate operations and monitoring. Job Description • Address technical and data issues requiring in-depth debugging and expertise in production software applications, often in situations where the problem is not clearly defined or ownership is ambiguous. • Monitor systems to ensure reports are produced on time according to SLA, proactively managing disruptions and incidents by reasoning across applications, data flows, infrastructure, and dependencies o (batch, APIs, integrations). • Manage interfaces with upstream data pipelines, connecting signals across systems and using investigative troubleshooting (logs, documents, user inputs) to drive clarity and early detection. • Train users in need of assistance, providing structured communication and audit-safe updates during incidents. • Collaborate with peers and other teams to provide 24x6 support coverage, demonstrating ownership through resolution and comfort operating under SLA and time pressure. • Maintain documentation, runbooks, and incident records in compliance with audit requirements, defining boundaries and creating repeatable support structures for onboarding new systems. Qualifications and Skills • 3–5 years of experience in production support or related roles, with demonstrated ability to navigate unstructured problems and drive clarity across teams. • Incident management and issue analysis to improve support procedures and methods. • Writing back-end queries (mid-advanced SQL), programming in Python, Perl, PowerShell for monitoring and proactive issue identification. • Experience in programming languages to enable real-time debugging of application issues and troubleshooting of code. • Working understanding of regulatory bodies, reports, derivative trades, asset classes, and experience in the financial industry. • Experience collaborating with business and all involved parties during disruptions to ensure optimal service restoration. • Exposure to Copilot, Power Automate, or scripting to reduce repetitive effort and improve consistency. Experience That Adds Value • Improving monitoring, reducing noise, and increasing diagnosability for production systems. • Driving safe technical changes across infrastructure, applications, and batch processes. • Onboarding systems with clear ownership boundaries and durable documentation. Preferred Mindset • Comfortable operating in ambiguous, high-pressure environments. • Ownership through resolution, not just escalation. • Methodical, curious, and collaborative.