Position Purpose

Key Responsibilities

• Management: Develop, implement, and continuously improve a strategic Business Intelligence program, ensuring outputs are accurate, accessible, and aligned with business needs. Own Analytics request queue and take a lead role in supporting any technical issues with BI application(s).
  • Establish Business Intelligence standards, documentation, and maintenance processes to ensure consistency, scalability, and strong data governance.
  • Identify repeatable needs and transition outputs into standardized, scalable solutions.
• Training: Empower users to be self-sufficient in reaching their analytical needs as the system allows.
• Innovation: Research and stay up to date on emerging technologies and tools. Make recommendations for implementation to improve data analysis services and approaches.
• Metric Program: Partner with the Manager, Analytics Programs and AVP, Business Intelligence & Data Strategy to operationalize the metric strategy by embedding defined measures into analytics, dashboards, and reporting used across the organization.

• In partnership with the Manager, Analytics Programs, set the standards for dashboard development, determining audience, intent, and design principles to ensure dashboards function as decision-support tools rather than static reports.
• Design, build, and maintain dashboards, reports, and BI tools that function as decision-support assets rather than static outputs.

• Data Storytelling: Translate complex data into clear, compelling executive-level data stories that drive understanding and decision-making.
• Proactive and Ad-Hoc Analyses: Perform ad-hoc analyses proactively, and in collaboration with staff, to answer common business questions, create an understanding of outcomes, and enhance daily operations related organizational priorities.
• Communicate insights, trends, and recommendations through structured engagement.
• Advance data literacy across the organization by helping stakeholders interpret and apply insights effectively.
• Strategic Projects: Assist the Manager, Analytics Programs in performing analyses needed to guide strategic development and/or communication initiatives.
• Predictive Models: Guide the development of predictive and advanced analytical models by defining use cases, inputs, validation expectations, and implementation plans.
• Reporting: Partner with the Reporting Manager to build queries, reports, and exports using tools such as the CRM’s reporting function, SQL, and SSRS to support fundraising and strategic business goals.

• Meetings: Prepare for and actively participate in all Riley Children’s Foundation meetings as appropriate. Ensure expectations and tools for meeting agendas and follow-up are implemented.

• Riley Children’s Foundation events: Participate in Riley Children’s Foundation Events as requested.
• Other duties as assigned.

Education and Experience

• Education: Bachelor’s degree required.
• Experience: Minimum 5-7 years of experience working in analytics or relevant field. Understanding of relational databases required. Experience with designing and implementing BI solutions, SQL Server/querying databases, SSRS, and predictive analytics preferred.
• Skills: Solid verbal and written communication skills. Ability to multi-task and prioritize a heavy workload. Proven problem solving, critical thinking, and analytical skills. Strong attention to detail and organization. Excellent interpersonal skills. Strong proficiency in Microsoft Office products with a key focus on Word, Excel and Outlook; experience with SharePoint is a plus. Proficiency in use of databases and research products. Sensitivity to needs of donors. Must maintain highest level of confidentiality standards.
• Qualities: Personal belief in Riley Children’s Foundation vision, mission, core values and strategic direction. Results oriented. Ability to work independently under pressure and effectively prioritize a varied and diverse workload. Creative and resourceful. Inquisitive and sharp minded coupled with demonstrated aptitude for strategic donor or customer experience strategy. Self-motivating and self-starting. Ability to take quiet pride in one’s work. Perseverance.