About Us

Top Choice Physical Therapy & Wellness is a growing, therapist-owned outpatient practice committed to helping our patients recover, move better, and live healthier lives. We pride ourselves on providing exceptional customer service in a warm, welcoming environment where every patient feels valued.

We are looking for an organized, dependable, and compassionate Patient Care Coordinator to become the face of our practice.

Position Summary

As our Patient Care Coordinator, you will play a critical role in creating an outstanding patient experience from the first phone call through discharge. This position requires someone who is friendly, detail-oriented, trustworthy, and able to multitask in a busy healthcare environment.

Responsibilities

• Welcome and check in patients with professionalism and warmth.
• Answer multi-line phones and schedule appointments.
• Verify insurance benefits and explain patient financial responsibility.
• Collect copays, deductibles, and balances accurately.
• Process payments and maintain accurate financial records.
• Balance daily cash and credit card transactions.
• Maintain patient charts and documentation within our EMR.
• Confirm appointments and help reduce cancellations and no-shows.
• Communicate with physicians, insurance companies, and patients.
• Assist with prior authorizations and referrals.
• Maintain an organized and professional front office.
• Work closely with therapists to ensure excellent patient care.

Qualifications

• Previous medical office or healthcare front desk experience REQUIRED.
• Experience with insurance verification and scheduling.
• Excellent customer service and communication skills.
• Strong computer skills and ability to learn new software.
• Highly organized with exceptional attention to detail.
• Ability to prioritize and multitask in a fast-paced environment.
• Bilingual English/Spanish REQUIRED.
• Reliable transportation and excellent attendance.

The Ideal Candidate

We're looking for someone who:

• Takes pride in accuracy and accountability.
• Handles confidential information professionally.
• Is dependable and trustworthy.
• Enjoys helping people.
• Works well independently and as part of a team.
• Looks for solutions instead of waiting to be told what to do.

Compensation & Benefits

• Competitive hourly pay based on experience.
• Paid time off.
• Paid holidays.
• Health insurance contribution.
• Retirement plan with employer match (eligibility applies).
• Opportunities for growth and advancement.

Why Join Top Choice Physical Therapy & Wellness?

Our mission is to treat every patient as we would treat those we care about most. We believe that outstanding patient care starts with an outstanding team. If you're passionate about helping others and want to grow with a practice that values integrity, teamwork, and excellence, we'd love to meet you.

Please include a short cover letter telling us why you'd be a great fit for this position.

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Application Question(s):

• How many years of medical front desk experience do you have?
• Do you have experience verifying insurance benefits? (Yes/No)
• Do you have experience collecting copays and patient balances? (Yes/No)
• Are you fluent in English and Spanish?
• This position requires handling cash and patient payments accurately. Describe your experience with balancing a cash drawer or processing payments.
• Why are you leaving your current position?
• On a scale of 1–10, how comfortable are you multitasking in a busy medical office?
• Are you available to work some evenings if needed?

Work Location: In person