JOB TYPE: FULL-TIME

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

The Medical Office Assistant (MOA) will provide excellent patient and physician customer service. Responsibilities will include greeting patients and visitors, verifying patient information in the NextGen system, collecting co-payments, and performing automated appointment scheduling. The MOA will also maintain patients’ medical charts.

Key Results Areas (KRAs):

• Check-in process: Effectively checks in patients by: greet, Arrive, verifying benefit coverage, verify and entering referral, verify and update FSC and demographic information, collect and post co-pay and self-pay balance, generate lab/procedure orders, pharmacy provider, obtain complete medical history and HIPAA forms.
• Patient scheduling process: Effectively schedules patients from bump list and reminder.
• Medical records process: Accurately creates and maintains charts in paper and electronic formats. Effectively scans and indexes electronic records.
• Charge entry process: Accurately completes charge entry process and can effectively resolve registration and charge entry edits.
• Payment posting: Accurately completes Payment posting process using NextGen PM system
• Office Administration: Accurately generates no-show and missed appointment letters, dictation; sorts and distributes mail and faxes; sources translation services
• Patient satisfaction: Meets patient and physician expectations
• Check-out process: Effectively checks out patients by scheduling return appointments, and procedures, collecting and post co-pay and self-pay balances, coding accurately, and complete encounter forms.
• Telephone support: Answers, screens & directs incoming calls, and answers basic patient-related questions and/ or problems.
• Billing and HIPAA regulatory compliance: Complies with the letter and spirit of Billing and HIPAA regulations

Core Competencies

• Effective interpersonal and communication skills required
• Excellent telephone etiquette
• Ability to prioritize and multi-task
• Ability to maintain confidentiality

Committed to supporting UCH’s standard to medical excellence

Education & Experience:

• High School diploma or equivalent Required
• 1 -2 years of work experience in a medical office setting Required
• Experience using medical billing system Preferred