Have A+ certification & at least one certification from either Cisco or Microsoft. 3+ years of strong experience providing IT Infrastructure field support,……
Must possess a valid driver’s license. This role will also require management of workload to include setup of equipment at various training sites, verifying……
Comfortable discussing technical information with users and other support personnel. Working with automated Help Desk tools such as Microsoft System Center,……
Partners with other key engineering teams and security to ensure strategy and architecture support the overall IT strategy and key system integrations.…
As a valued colleague on our team, you will design and develop moderately complex solutions for information technology (IT) infrastructure environments,……
Ongoing technical training and certification opportunities. The Level 2 Help Desk Technician will provide remote technical support to our clients, troubleshoot……
Familiarity with designing and creating engineering drawings for software development physical racks and layouts using tools such as AutoCAD, NX, and other……
The successful candidate will also demonstrate excellent customer service skills as well as technical excellence in all communications, whether client facing or……
They will field both more complex break/fix incidents and end user issues in conjunction with system-wide configurations that require a deeper knowledge of……
Experience with Microsoft Windows desktop design engineering and implementation options. May vary based on technical training, certification(s), or degree.…
In this role, you will lead technical efforts related to the deployment, configuration, and maintenance of the end-user environment at an enterprise-level.…
Acting as a core technical resource, this engineer troubleshoots and resolves issues across desktop, server, cloud, networking, and cybersecurity environments.…
Answer incoming end-user inquiries via telephone and email and solve problems including email, password reset, printers, networking, Microsoft Office, Office365……
Bachelor's Degree in a related field and three years of progressively responsible, professional-level analyst and systems experience in a large-scale……
Monitor and enforce license agreements using appropriate tools relative to hardware and software resources. To administer and provide central accountability for……
Participate in monthly meeting with the entire technical team to discuss new technologies, case studies, roadblocks, and outstanding service delivery.…
Ability to analyze complex technical issues, develop effective solutions, and communicate recommendations to technical and non-technical stakeholders.…
May vary based on technical training, certification(s), or degree. The ideal candidate blends desktop engineering expertise with scripting, data analysis, and……
You will be required to provide technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities,……
Reliable transportation and valid driver’s license. It will require some out of state/ overnight travel. 2 or more years of experience with network design,……
Valid Virginia driver's license required. Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.…
Education : Required: Bachelor’s degree in Computer Science, Information Systems or related field; or 4 years of hands-on experience with an Enterprise Citrix……
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Overview:
Connection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits.
This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians.
Responsibilities:
Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
Manage endpoint provisioning, configuration, deployment, and lifecycle management.
Assist with endpoint security, device compliance, software deployments, and policy management.
Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.
Document technical solutions, standard operating procedures, and best practices.
Qualifications:
5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
Experience supporting enterprise Microsoft Windows environments.
Strong knowledge of:
Microsoft 365 (O365)
Active Directory
Microsoft Intune
Windows Autopilot
Endpoint Management
Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
Excellent customer service, communication, and interpersonal skills.
Experience mentoring or supporting junior technicians and acting as an escalation resource.
Ability to work independently in a remote environment while supporting Central Time business hours.