As a Desktop Support Analyst, you will serve as a primary technical resource for employees requiring assistance with computer systems, software applications, hardware devices, and remote connectivity issues. You will be responsible for diagnosing technical problems, providing timely solutions, and ensuring employees have the tools and support necessary to perform their roles effectively.

This position is ideal for individuals who enjoy troubleshooting technology, solving problems, and delivering exceptional customer support in a remote work environment.

Key Responsibilities

• Provide first-level and second-level technical support to employees via phone, email, chat, and remote support tools.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Assist employees with password resets, account access requests, and system permissions.
• Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other business applications.
• Document incidents, service requests, and resolutions within the ticket management system.
• Escalate complex technical issues to senior IT personnel when necessary.
• Perform routine system updates, software installations, and maintenance activities.
• Maintain accurate records of equipment inventory and IT assets.
• Create and update technical documentation, user guides, and support procedures.
• Collaborate with IT team members to improve support processes and system performance.
• Ensure compliance with company security policies and technology standards.

Required Qualifications

• Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.
• Minimum of 1–2 years of experience in desktop support, help desk, technical support, or a related IT role preferred.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Experience troubleshooting hardware, software, and network connectivity issues.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to work independently while managing multiple support requests.
• High level of attention to detail and organizational skills.

Benefits

Beyond International Group is committed to supporting employees both professionally and personally through a comprehensive benefits package that may include:

• Competitive compensation.
• Flexible work schedules.
• Fully remote work environment.
• Paid training and onboarding.
• Health, dental, and vision insurance for eligible employees.
• Paid time off and company holidays.
• Professional development and certification assistance.
• Career advancement opportunities.
• Employee recognition programs.
• Collaborative and supportive team culture.

Equal Opportunity Employer

Beyond International Group is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are respected, valued, and empowered to succeed.

Join Beyond International Group and help deliver the reliable technology support that keeps our teams connected, productive, and successful.