POSITION SUMMARY

The IT Support Specialist & Endpoint Administrator owns our entire technology environment — from endpoint security and Microsoft 365 to HIPAA compliance and Monday.com operations. This sole-contributor role is the single point of accountability for building and maintaining a modern, secure, and strategically managed IT infrastructure across a growing healthcare organization.

WHO WE ARE

• A family-owned organization with 20 years experience of raising the standards for in-home care — and we're still pushing higher.
• We build teams of driven, mission-obsessed experts whose energy and focus turn every initiative into a success
• Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
• A culture built to energize — powering meaningful careers for world changers who never settle.
• See How We're Raising the Bar

ROLE RESPONSIBILITIES

What you'll own and lead as an IT Support Specialist & Endpoint Administrator:

• Own the full technology environment as the sole IT contributor — driving both day-to-day operations and long-term strategic direction
• Deploy, manage, and secure all endpoints across a distributed, growing organization
• Administer Microsoft 365, SharePoint governance, SaaS platforms, VOIP, and mobile device management
• Identify and mitigate daily security risks, ensuring HIPAA compliance and email encryption across all systems
• Manage Monday.com operations and deliver structured IT reporting to key stakeholders
• Conduct New Hire IT equipment onboarding and security training using company curriculum
• Support the full employee lifecycle from an IT perspective — onboarding, offboarding, and ongoing access management
• Build and maintain a modern, secure, and scalable IT infrastructure that supports operational and compliance needs

ROLE QUALIFICATIONS

• Proven experience as a sole-contributor IT professional, comfortable with full accountability for an organization's technology environment
• Proficient in Microsoft 365 administration, SharePoint governance, and endpoint security tools
• Experienced with SaaS platform management, VOIP systems, and mobile device administration
• Strong knowledge of HIPAA compliance, email encryption, and healthcare data security requirements
• Familiar with Monday.com or similar project and workflow management platforms
• Strategic thinker who can balance long-term infrastructure planning with daily problem-solving
• Self-managed, proactive, and highly organized with excellent documentation and communication skills
• Experience supporting distributed teams in a healthcare or regulated environment strongly preferred

COMPREHENSIVE WELLNESS PORTFOLIO

In your role with Caring for Others, you're responsible for upholding, executing, and supporting our mission.

As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*
• 100% Company-Paid Dental Insurance and Vision Insurance*
• 100% Company-Paid $25,000 Life Insurance Policy*
• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*
• 401(k) Retirement Program - with Employer Match*
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week
• And a supportive team to work alongside!

• Have a high value for innovation, streamlined processes and efficiency
• Demonstrate a pro-active and solution-oriented mindset
• Ability to demonstrate self-management and take initiative
• Have excellent written and oral communication articulation in English
• Demonstrate accuracy and attention to detail, maintaining accurate records and documentation
• Possess intuitive, strategic, and organized project management skills
• Have excellent professional collaboration skills and team mindset
• Have a results-driven, task-oriented approach
• Utilize excellent time management skills, meeting deadlines, and handling multiple tasks in a fast-paced environment
• Demonstrate strong interpersonal, discretion, and judgment skills
• Have proficiency with technology and electronic devices
• Demonstrate sense of warmth, welcome, and professionalism and excellent customer service
• Demonstrate strong commitment to compliance
• Knowledge of best practices for handling PHI in compliance with HIPAA regulations
• Administrative specialty in related field – whether accounting, customer service, scheduling, billing, IT, project management, leadership, sales, marketing, business development, medical scheduling, staffing, care coordinator or coordination, recruiting, talent acquisition, compliance, office manager or management, business manager or management, human resources, or operations a bonus
• Experience in senior care, assisted living, facility, nursing home, or in home care a bonus

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. *Benefit eligibility is based on hours worked.