Are you a "super user" on Yardi and looking to transition to a Yardi centric role where you are the pro? The Yardi Support Specialist is responsible for providing functional and technical support for Yardi Voyager and related platforms across the organization. This role serves as a primary point of contact for Yardi system support, user administration, training, and accounting-related processes, as well as basic onboarding for new hires. The ideal candidate has strong Yardi experience, excellent customer service skills, and the ability to support accounting, operations, and property management teams.

Key Responsibilities

Yardi Support & Helpdesk

• Provide day-to-day Yardi support via Helpdesk phone and email
• Troubleshoot and resolve issues within Yardi Voyager and related Yardi modules
• Coordinate with Yardi Support to resolve complex system issues

User Administration & New Hire Setup

• Set up new hires in Yardi Voyager and related Yardi platforms, including Rent Café, Yardi CRM, Yardi One, and Yardi eLearning

Training & Documentation

• Conduct monthly virtual Yardi training sessions and occasional in-person training
• Create and maintain Yardi training manuals, job aids, and/or training videos
• Serve as a subject matter expert for Yardi best practices and system usage

Accounting & Month-End Support

• Create and maintain market rent increase worksheets and enter approved increases
• Assist with pre-close and month-end corrections in Yardi
• Support AP/AR close processes
• Maintain and update GL Accounts
• Provide Yardi bank reconciliation support
• Assist with CRPs and 1099 processing

Payment Processing & Banking Administration

Administer payment processing and banking functions, including:

• New bank account setup in Yardi Voyager, Client Central, ProfitStars, and related systems
• Research and resolution of NSF activity, failed payments, and credit card disputes
• Communication of payment activity and reports to property teams
• Coordination and rollout of bank account updates

Budgeting, Forecasting & Property Support

• Create and maintain Yardi budget worksheets and Forecast Manager files
• Imports annual and quarterly property budgets and reforecasts
• Maintain budget documentation and provide ongoing support

Third-Party Platform Administration

• Administer Intranet platform via SharePoint, including user setup and maintenance
• Support Conservice/Synergy with new property setup and GL updates

Qualifications

• 2+ years of hands-on experience with Yardi required
• Strong understanding of property accounting processes (AP, AR, month-end close)
• Experience supporting multiple users and properties
• Strong organizational, problem-solving, and communication skills
• Ability to train users with varying levels of system knowledge

For full consideration please complete the questions associated with this posting. Applicants must be willing to work a hybrid schedule, commuting to a Downer's Grove, IL location at least 3 days a week.

Benefit package highlights include:

• Choice of medical insurance
• Dental insurance
• Short-term disability plan
• Life insurance benefits including both company paid and voluntary products
• 401(K) with company match
• Paid time off

RMK Management Corporation believes in equal employment opportunities for all, regardless of race, color, religion, sex, national origin, age, disability or any other legally protected classification. Our company policy is to hire and promote the most qualified applicants and to comply with all federal, state and local equal employment opportunity laws.

About the Company:
RMK Management Corporation is a Chicago-based real estate company, proudly managing more than 37 multi-family residential communities with over 7400 units throughout the Midwest. Our genuine interest in preserving the integrity and value of our communities sets us apart, allowing us to consistently deliver excellence year in and year out for over 44 years.

All RMK properties are located in desirable suburban areas throughout Indiana, Illinois, Minnesota, and Wisconsin. RMK residents depend on our team of friendly real estate management professionals to enhance their everyday lives, so help make a difference and join our team today!

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• What are your annual compensation expectations?
• Please detail why you are interested in this job opportunity, highlighting what uniquely qualifies you for this position.

Education:

• Associate (Preferred)

Experience:

• Yardi Voyager: 2 years (Required)

Ability to Commute:

• Downers Grove, IL 60515 (Required)

Work Location: Hybrid remote in Downers Grove, IL 60515