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Job Description :

Summary

This role serves as the subject matter expert (SME) for Ryder’s timekeeping system(s). As a central point of

contact for employees submitting time and supervisors approving it, this position bridges the gap between the

system, its users and the key departments involved, included but not limited to Human Resources and Payroll.

This position will ensure seamless coordination across stakeholder, maintaining system integrity, and support

timely and accurate payroll processing. This includes troubleshooting issues, guiding users, collaborating on

enhancements, and ensuring compliance with internal policies and various regulations.

Essential Functions

• Provide proactive support to employees and managers navigating the timekeeping system(s), including but not limited to : system navigation, analysis involving payroll disputes, inquiries regarding time-off balances, holiday and proxy guidance, reviews of potential Workday integration disruptions, issue resolution, and customer support on absence management tracking.
• Conduct regular audits of timekeeping system(s) to ensure employee usage aligns with established policies and regulatory requirements, including: access and role validation, compliance checks validating employees and managers are following timekeeping policies, ensuring timekeeping practices comply with collective bargaining agreements (CBAs), and monitoring of general system performance
• Maintain an active and collaborative relationship with HR and Payroll stakeholders to ensure timely awareness of Ryder processes, payroll updates, and disputes that may impact the timekeeping system(s).
• Continuously evaluate, update, and distribute the timekeeping system(s) training materials to ensure alignment with evolving operational needs, system enhancements, and compliance requirements
• Ensure that new users, as well as existing employee transitioning into new roles are granted timely access to the system(s) and appropriate training
• Complete proxy set-ups within the timekeeping system(s) to ensure service within the management function is not disrupted during absences

Additional Responsibilities

• Provide User Support: Address and resolveusers inquiries related to system navigation and integrations
• Ensure Timely Follow-up: Maintain consistent and proactive communication with users to ensure issues are resolved promptly and correctly
• Escalate Complex Issues: Identify and escalate issues beyond the scope of resolution to the appropriate stakeholder(s) or vendors for timely resolution
• Diagnostic Research: Collect comprehensive information pertaining to the issue before escalation to facilitate an efficient resolution
• Monitor System(s): Run and analyze periodic reports to identify discrepancies within the system(s) such as missing data, data integrity, or other abnormalities
• Maintain Training Materials: Ensure all training materials are correct and standardized, reflecting both system updates and regulatory requirements
• Build Knowledge Resources: Develop and maintain a centralized knowledge repository to support the use of Quick Reference Guides (QRGs) and Frequently Asked Question (FAQs)
• Perform other duties as assigned.

Skills and Abilities

• Strong written and verbal communication skills, Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required
• Ability to work independently and as member of a team, Required
• Flexibility to operate and self-driven to excel in a fast-paced environment, Required
• Capable of multi-tasking, highly organized with strong time management skills, Required
• Detail oriented with excellent follow-up practices, Required

Qualifications

• Associate's Degree in Minimum of an Associate's Degree in Human Resources, General Business, Computer Systems, or similar discipline., Required
• 1 year or more in Experience with time keeping systems is a plus., Preferred
• 2 years or more in Two to three years of hands-on experience in Human Resources practices and policies., Required
• Must understand the role of Human Resources and how it influences the business and its employees in day-to-day activities. Advanced, Required
• Must know how to train and how to influence and persuade the system's day-to-day users Advanced, Required
• Knowledge and appreciation for the inter-relationship between the timekeeping system(s) and Payroll Services Intermediate, Required
• General knowledge of compliance rules and regulations (Ryder, federal, state, local) as they pertain to timekeeping for U.S., Puerto Rico and Canada Intermediate, Required
• Knowledge of Workday and ServiceNow Intermediate, Preferred
• Proven knowledge of MS Office Suite with emphasis on Teams, Outlook, Excel, Word and Access Advanced, Required

Travel

• Yes

Job Category: HRIS

Our Culture & Commitment :

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Hourly

Minimum Pay Range:

Maximum Pay Range:

Benefits Information :

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

For more information about benefits, click here (https://ryder.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=4022345&hashed=256118533) to download the comprehensive benefits summary.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com .

Current Employees :

If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

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