Job Summary

Fayetteville Public Works Commission is seeking an Oracle Application Analyst (C2M/CCS) to support, maintain, and enhance enterprise utility applications, including Oracle Utilities Customer to Meter (C2M) and Customer Cloud Service (CCS). This role ensures reliable system performance while supporting customer service and billing operations.

Key Responsibilities

• Provide day‑to‑day support for Oracle Utilities C2M/CCS applications
• Troubleshoot, analyze, and resolve system and application issues
• Configure and maintain application functionality
• Support integrations, APIs, batch processes, and interface monitoring
• Execute system, integration, and user acceptance testing (UAT)
• Assist with upgrades, patches, and change management processes
• Develop and maintain system documentation and knowledgebase materials
• Partner with business users to gather requirements and implement solutions
• Generate reports and support data extraction using queries
• Support customer service, billing, and meter‑to‑cash processes

Minimum Qualifications

• Bachelor’s degree + 3 years of application support experience
  OR Associate degree + 7 years experience
  OR High school diploma + 11 years experience
• Experience supporting enterprise applications in a production environment
• Strong troubleshooting and problem‑solving skills
• Understanding of SDLC and change management processes

Preferred Qualifications

• Experience with Oracle Utilities C2M, CCS, or CIS platforms
• Knowledge of utility billing and meter‑to‑cash processes
• Experience with integrations, APIs, or SaaS/cloud applications
• Familiarity with ServiceNow or similar ticketing systems
• Experience with testing, upgrades, and release management

Additional Information

• Strong communication and documentation skills required
• Ability to manage multiple priorities in a fast‑paced environment
• Office‑based role with prolonged computer use

Special Requirements

• Ability to perform the essential functions of the position, including extended computer‑based work.

What We Offer

Health & Wellness Benefits :

• Medical, Dental, and Vision Plans with HSA and FSA options.

• Group Life and Long ‑ Term Disability Insurance.

• Cafeteria plan and flexible benefits program

• Wellness program with incentives and benefit credits through Know Your Number® participation

• Onsite Gym and Onsite Medical Facility.

Retirement & Financial Benefits :

• Pension through the NC Local Government Employees’ Retirement System.

• 401(k) Match Retirement Plan.

• 457 Plan for additional retirement savings.

• The opportunity to work for an award ‑ winning utility recognized for excellence, reliability, and community stewardship

• A mission ‑ driven environment where leadership, innovation, and operational excellence directly impact the quality of life for the community we serve.

Work ‑ Life Balance & Support :

• Paid Holidays and PTO with rollover options.

• Employee Assistance Program (EAP)

Career Development :

• Mentorship and career development programs, and opportunities for advancement.

Apply today to support critical systems that power utility operations and customer service for our community.

EMPLOYER’S RIGHTS: This job description is general and illustrative of the kind of duties required of this position. It is not exhaustive and does not contain a detailed description of all the duties that may be assigned to the incumbent occupying this position.

• Applicants must be currently authorized to work in the United States on a full-time basis.
• PWC does not offer employment-based visa sponsorship now or in the future.

Grade 414 $81,932.46-$107,946.02/ Salary

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