PV Systems Temp Support
Duties

• Hours 8-5

Responsibilities during RFP project

• Responsible for running routine reports and queries from the GPV database tables using SQL when needed
• Support computerized system validation testing
• Responsible for PV systems Product Dictionary entries and routine maintenance in databases
• Product Dictionary updates and new entries
• Product Family maintenance
• Product Line updates
• Responsible for triage tickets for system support

·
1st line of support for PV System tickets

• Support new user set up in PV Systems
• PV Systems set up
• Curricula assignments
• Mailbox maintenance
• Supporting initial login for new users
• Support Training coordination for PV User community
• New User trainings
• Support communication to PV System User community
• Front line to User community for system support
• Support PV system monitoring and liaise with IT / Vendor to resolve system issues
• Case Type Changes
• Product Family verifications
• Supports review of PV Documentation
• Support PV Documentation organization and archiving
• Supports dashboard maintenance and monitoring
• All other duties assigned by Leadership

Skills

• Experience with GxP computerized systems
• Experience with SQL
• Well organized; ability to prioritize assigned tasks
• Experience working within a team environment
• Experience with customer service

Education

• IT or Business Degree (Associate or Bachelors)

Preferred: Experience with global systems and users

QUALIFICATION/LICENSURE
Work Authorization : Green Card, US Citizen
Preferred years of experience : 1 years
Travel required : No travel required

Shift timings :