Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests.

The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space (for artistic activities), its own marina and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar. As it has evolved, the Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality.

JOB SUMMARY

The HVAC Technician / Engineering is responsible for the safe, efficient, and continuous operation of all building systems throughout the resort property. This position performs advanced troubleshooting, executes preventive maintenance programs, and supports engineering and maintenance operations to ensure exceptional property standards and guest satisfaction.

This role supports all areas of the resort including guest rooms, public areas, mechanical spaces, food and beverage outlets, pools, grounds, and back-of-house facilities. The Engineer ensures compliance with safety regulations, brand standards, and local building codes while preserving asset value and operational efficiency.

ESSENTIAL FUNCTIONS, DUTIES, and RESPONSIBILITIES

• Regular and Reliable Attendance is an essential function of this role
• Exemplifies the Tides Inn Mission and Values
• Technical & Operational Responsibilities
  • Perform advanced diagnostics, troubleshooting, and repair of HVAC, electrical, plumbing, and mechanical systems.
  • Oversee and execute preventive maintenance programs for central plant equipment including boilers, chillers, cooling towers, pumps, generators, and air handling units
  • Monitor and maintain building automation systems (BAS) and energy management systems.
  • Conduct routine inspections to identify deficiencies and safety hazards
  • Support capital improvement projects, renovations, and major repairs
  • Maintain fire/life safety systems and ensure compliance with OSHA and local codes
  • Respond to emergency maintenance situations and participate in on-call rotation
  • Maintain accurate documentation in CMMS or work order tracking systems
  • Ensure proper inventory control of parts, tools, and supplies
  • Support sustainability initiatives and energy efficiency programs

CORE COMPETENCIES

Individual Contributor Role: Customer Focus, Dealing with Ambiguity, Functional & Technical Skills, Action Oriented, Self Development.

• Technical Expertise
• Operational Excellence
• Safety & Regulatory Compliance
• Customer Service Orientation
• Strategic Problem Solving
• Accountability & Integrity
• Time & Project Management
• Communication & Collaboration

QUALIFICATIONS

Education

• High School Diploma or GED required
• Trade school certification, technical college degree, or vocational training in HVAC, electrical systems, mechanical engineering technology, or related field
• Associate degree in Engineering Technology or related field preferred

Experience

• Minimum 4–6 years of progressive engineering or facilities maintenance experience in a hotel, resort, or commercial property environment preferred
• Minimum 1–2 years of supervisory or lead experience preferred
• Experience with central plant systems and energy management systems required
• Experience managing preventive maintenance programs required

Licenses & Certifications

• Valid Driver’s License required
• EPA 608 Universal Certification required
• Pool Operator Certification (CPO) preferred
• Applicable trade licensing (electrical, boiler, HVAC) preferred

KNOWLEDGE, SKILLS, and ABILITIES

• Advanced knowledge of HVAC systems, electrical distribution, plumbing, and mechanical systems
• Strong leadership and team development skills
• Ability to read and interpret blueprints, schematics, and technical documentation
• Proficient in CMMS and building automation systems
• Strong analytical and root-cause problem-solving abilities
• Ability to manage multiple priorities in a fast-paced hospitality environment
• Strong written and verbal communication skills
• Customer-focused mindset with hospitality service standards
• Knowledge of OSHA, fire/life safety, and regulatory compliance standards

EQUIPMENT USED

• Advanced HVAC diagnostic equipment
• Electrical testing tools (multimeters, amp clamps, voltage testers)
• Plumbing and mechanical tools
• Hand and power tools
• Building Automation System (BAS) software
• Ladders, lifts, and property vehicles (golf carts)
• Computer/tablet for documentation and scheduling
• And other maintenance tools

PHYSICAL REQUIREMENTS

• Sitting: 15–20%
• Standing: 40–50%
• Walking/Bending/Climbing: 30–40%
• Lifting: Up to 50 pounds regularly; occasional lifting up to 75 pounds with assistance
• Ability to climb ladders and work at heights
• Ability to work in confined spaces
• Vision: Ability to read schematics, inspect systems, and navigate property safely
• Hearing: Ability to detect equipment operation issues, alarms, and communicate effectively
• Manual dexterity for detailed repair and installation tasks
• Travel Expectations – Minimal to no travel is required
• Driving Requirements: Maintenance vehicles, golf carts, etc. (Motor Vehicle Record Monitoring may be required)

NOTE TO APPLICANTS: As a luxury hospitality destination operating 24/7, our resort requires team members who can offer flexibility in their schedules. Most roles involve working a variety of shifts, including days, evenings, weekends, and holidays, to ensure an exceptional guest experience.

We offer a comprehensive benefits package for full-time qualifying roles designed to support your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more. Our total rewards package is built to help you thrive both personally and professionally.

The Tides Inn is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.