At Dave Carter & Associates, we don’t just distribute products—we build relationships. As a national leader serving industries like RV, modular housing, and specialty vehicles, we pride ourselves on delivering exceptional service and expertise.Now, we’re looking for a Customer Service Representative who enjoys solving problems, helping customers, and being part of a supportive, team-focused environment.Why You’ll Love Working Here

• Stable, growing company with a strong reputation
• Supportive team that values collaboration and communication
• Opportunity to learn technical products and grow your skillset
• Work that’s meaningful—helping customers find real solutions

What You’ll DoAs a key point of contact, you’ll help customers, dealers, and partners resolve product-related questions and concerns.Day-to-day, you will:

• Answer customer inquiries via phone, email, and chat
• Troubleshoot product issues and provide solutions (first-call resolution is the goal!)
• Explain product features, warranty details, and service options
• Document interactions in our system (Freshdesk) for accurate follow-up
• Partner with internal teams to resolve more complex issues
• Identify trends in customer concerns and suggest improvements
• Stay up to date on products, policies, and procedures

What We’re Looking For

• 2–3 years of customer service experience
• Strong communication skills (written + verbal)
• Basic understanding of electrical/voltage concepts (helpful for troubleshooting)
• Organized, detail-oriented, and able to multitask
• Comfortable working in a fast-paced, metrics-driven environment
• Basic understanding of how warranty works
• Familiarity with aftermarket customers

Bonus Points If You Have

• Experience in the RV or related industries
• Proficiency with Microsoft Office (Excel, Word, Teams)
• Strong problem-solving skills and a “figure it out” mindset

Schedule & Work Environment

• Monday–Friday
• Occasional flexibility needed (early mornings, evenings, or weekends)
• Office-based role with light physical activity
• Occasional travel for training or industry events

About UsFounded in 1978, Dave Carter & Associates has grown into a national distributor with 11 locations across the U.S. and Canada. With the recent addition of Thetford’s industry-leading product lines, we continue to expand and innovate in the markets we serve.We believe our people are our greatest asset, and we’re committed to building a culture focused on service, growth, and strong relationships.What Else You Should Know

• Must be authorized to work in the U.S. (no sponsorship available)
• DCA is an Equal Opportunity Employer

If you’re someone who enjoys helping people, solving problems, and being part of a team that values what you bring—we’d love to hear from you. Apply today!

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person