Yext is the leading global enterprise agentic marketing platform. For over 15 years, the world's most recognized brands in financial services, healthcare, retail, hospitality, and food have relied on us to keep their brand visible, accurate, and ahead of the competition across every search and AI surface that matters.
We drive customer value through our technology, competitive intelligence, and agentic capabilities to win in an AI-first world. Our partners count on us for strategic, proactive guidance and capabilities, and that distinction shapes everything we build.
Our team takes ownership, challenges each other's thinking, and turns ideas into results without waiting for a playbook. Those who perform at Yext are rewarded with increased scope, opportunities to tackle complex challenges, broader responsibilities, and meaningful development that enables them to grow alongside a company expanding through both product innovation and strategic acquisitions. The market is racing to adapt to AI, and Yext is at the forefront of that shift. Our ambitions are big, our innovation is accelerating, and the opportunity in front of us is enormous. If you want to do the most important work of your career, come join us!
As an Associate Technical Partner Manager (ATPM) at Yext, you will support, maintain, optimize, and expand a portfolio of integrations across the Yext Publisher Network. You will troubleshoot integration issues, contribute to the onboarding of new publishers, monitor and analyze system health data, and work with internal teams and publisher partners to improve integration health.
This is a technical, hands-on role that goes beyond traditional operations work. ATPMs write code to handle configuration updates, test fixes, and small improvements with the help of AI coding tools. You will also help shape integration changes by investigating issues, clarifying requirements, and writing specs that Engineering builds from.
You will work on scoped problems with guidance from senior team members, and grow toward owning larger projects independently. The ideal candidate is technical, organized, detail-oriented, and eager to learn, with strong problem-solving skills, a passion for data analysis, APIs, and integrations, and curiosity about what AI tools make possible.
- Own a portfolio of publisher integrations, accountable for their continued health, and contribute meaningfully to the support of tier 1 publishers.
- Monitor integration health using SQL, Snowflake, Python, Grafana, dashboards, and system logs; identify discrepancies and drive their resolution.
- Contribute meaningfully to the onboarding of new publishers, following established workflows and suggesting process improvements.
- Investigate and troubleshoot data sync and display issues, exploring documentation and available tools before escalating.
- QA and test new fields, features, and integrations with guidance from senior team members.
- Write integration-specific code using AI coding tools like Claude Code (configuration updates, test fixes, and small improvements), submitted through code review with senior guidance.
- Read and write scripts (Python preferred) to automate monitoring and troubleshooting tasks, reducing manual work.
- Write complex SQL queries against Snowflake to identify trends and surface insights on integration health.
- Analyze API responses, data pipelines, and system logs to diagnose issues and identify root cause within your publisher area.
- Develop expertise in at least one tool or system beyond your publisher network (e.g., Snowflake, Gerrit, Grafana, Jenkins).
- Act as a liaison between internal stakeholders (Product, Engineering, Client Success, Support) to keep operations running smoothly.
- Serve as a primary contact for your publishers' technical teams, troubleshooting issues and sending clear follow-ups with action items.
- Contribute to specs for engineering work with senior oversight, clarifying requirements and judging feasibility.
- Communicate technical issues and business impact clearly to technical and non-technical audiences, including clients.
- Document findings and keep internal knowledge bases current so others can move faster.
- BA/BS in Computer Science, Engineering, or equivalent practical experience.
- Ability to analyze data and troubleshoot technical issues: working knowledge of SQL, Python, and APIs.
- Curiosity about AI-assisted development and willingness to learn tools like Claude Code to expand what you can deliver.
- Strong problem-solving skills and comfort working in both structured and unstructured workflows while improving processes.
- Technical curiosity and willingness to self-teach in a fast-paced, ambiguous environment.
- Excellent communication skills, with the ability to explain technical issues to both engineers and business stakeholders.
- Strong organizational and time management skills, capable of handling multiple projects at once and knowing when to ask for help.
Nice to have
- 2+ years of experience in technical support, integration management, consulting, or related fields.
- Exposure to AI coding tools (Claude Code, Codex, or similar) or experience contributing code through a review process.
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Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.
It is Yext's policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
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YextNew York, NY$94K - $130K (Employer provided)Communicate technical issues and business impact clearly to technical and non-technical audiences, including clients.…30d+
State of North DakotaBismarck, ND$21.00 - $26.00 Per Hour (Employer provided)Records maintenance of the state's identified vulnerabilities must be conducted by the designated Federal Antiterrorism Officer (ATO).…3d