Job Title: VTC Lead

Location: Richmond, VA (remote)

Clearance: Active DoD Top Secret

Certification: CompTIA Security+ and CCNA

Salary: $175K - $185K

Job Description and Responsibilities:

• Works under general supervision, developing product or system requirements from inception to conclusion and creating specifications for simple to moderately complex technical problems.
• Serves as the VTC Lead within the VOC, performing shift lead duties, providing direction and guidance to VTC administrators, and maintaining the capability to perform all VTC administrator functions while supporting junior level engineering tasks.
• Acts as the primary operational escalation point for SBC/CUBE and E911 issues, overseeing Tier 1–2 troubleshooting, validating administrative actions, monitoring system health, and ensuring proper triage, documentation, and escalation to Tier 3 engineering without performing engineering level configuration changes.
• Participates in engineering led maintenance, testing, and development activities as an operational representative, ensuring adherence to approved procedures and preventing unauthorized changes.
• Oversees shift level reporting, consolidates SBC/CUBE and E911 operational metrics, supports audit sustainment and enterprise policy compliance, and ensures documentation quality.
• Provides on shift training and mentorship, enforces SOP adherence, supports change management processes, and serves as the authoritative operational decision maker for VTC services short of engineering authority.

Pay: $175,000.00 - $185,000.00 per year

Benefits:

• 401(k) 4% Match
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

License/Certification:

• CCNA (Required)
• CompTIA Security+ (Required)

Security clearance:

• Top Secret (Required)

Work Location: Remote