Businessolver is growing and is looking to add a Quality Specialist, Benefit Administration Operations (or Biz Ops Specialist) to our team. We are on the hunt for Quality and Process Improvement professionals who are looking to continue their career with an innovative and fast growing company.

Our team's mission is to increase quality, accountability, and efficiency throughout Business Operations. We do this by owning 5 key areas: 1) Quality and Audit, 2) Controls and Risk Mitigation, 3) Process Improvement and Product Development, 4) Onboarding / Offboarding Transition Support and Management, and 5) Workforce Planning / Forecasting / Productivity and Other Data Analyses. The Business Operations Specialist will directly contribute to each of these areas and our mission overall. A passion for problem solving, quality, and a desire to drive improvement is integral to success.

The Gig:

• Conduct weekly quality audits and communicate results to support training and development needs
• Serve as owner of one or more controls, reports, or audits
• Maintain and review process documentation to BSC standards
• Partner with Product Development teams to complete system testing and bug validations
• Identify process gaps and propose solutions
• Support client calls and inquiries when necessary
• Support our global partners and internal business operations teams with aided training and responses to inquiries
• Participate in toll gate meetings to assist and support new service onboardings and client takeover processing activity as needed by onboarding owner
• Take accountability for entire process from receipt of work to resolution and closure
• 1st and 2nd level refund approvals
• Serve as owner for offboarding clients, which includes serving as the subject matter expert on internal and client/vendor calls as needed
• Serve as a day-to-day liaison between our internal client partners and clients, making sure we understand all goals, objectives, and time constraints
• Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Member Services team as needed

What you need to make the cut:

• Bachelor's degree or equivalent business experience
• Quality Assurance (outside of a call center environment) experience related to business operations or client benefits administration services
  • Please highlight specific contributions, business impact &/or results from initiatives
• Benefit Administration experience strongly preferred
  • Specifically with COBRA administration, verification services, leave-of-absence, retiree services, or compliance
• Proven intermediate Excel knowledge
  • Experience using Pivot tables, lookups, and nested functions
• Proactive problem solver - strong critical thinking & adaptable to change
• Process Documentation and Technical Writing experience a plus
• Experience Training Others Using Process Documentation

The pay range for this position is $18 - $28 per hour (pay to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).