Job Title: Process Automation Specialist

Location: Local Candidates only in Columbus, OH (Hybrid or Fully Remote)

Duration: 1-Year Contract with possible extensions

Rate: $30 - $35/hr

Employment Type: W-2 Contract

Work Authorization: Must be authorized to work in the United States now and in the future without the need for employment-based visa sponsorship. Sponsorship is not available for this position, including H-1B, F-1/OPT, CPT, TN, or other employment-based visa sponsorship.

Position Overview

We are seeking a Process Automation Specialist to design, develop, implement, and support automation solutions that improve operational efficiency and enhance Customer Contact Center performance. This role will work closely with business stakeholders and IT teams to develop automation tools, troubleshoot system issues, and support strategic technology initiatives.

The ideal candidate has experience with application development, process automation, database technologies, and software development practices, along with strong analytical and problem-solving skills.

Required Qualifications

• Bachelor's Degree in Computer Science, Computer Programming, Information Technology, Management Information Systems, or related field; equivalent certification may be considered
• 1–3 years of experience developing applications in a corporate environment
• Experience working with databases and automation technologies
• Enhanced knowledge of CIS and/or DIS systems
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to work independently and collaboratively in a team environment
• Strong attention to detail and commitment to accuracy
• Ability to learn new technologies and software tools quickly
• Experience balancing development, testing, implementation, and support responsibilities
• Strong interpersonal and communication skills
• Advanced proficiency with Microsoft 365 applications and database management tools
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to support occasional nights, weekends, stand-by, or emergency support activities as needed

Preferred Qualifications

• 1–3 years of Robotic Process Automation (RPA) development experience
• 1–3 years of VBA development experience
• Experience with Visual Studio development
• Experience working with Microsoft Access and SQL databases
• Experience supporting Customer Contact Centers or Call Center Operations
• Lean certification or experience
• Six Sigma certification or experience
• Experience developing automated workflows and business process solutions

Key Responsibilities

Process Automation Development

• Design, develop, test, and implement automation solutions that support Customer Contact Center operations
• Develop, code, unit test, debug, and deploy Robotic Process Automation (RPA) solutions
• Create automation tools and applications using technologies such as Visual Studio, Access, SQL databases, VBA, Pega, and related platforms
• Analyze business processes and identify opportunities for automation and operational improvement

Application Support & Troubleshooting

• Monitor and support automation applications and tools
• Troubleshoot technical issues and coordinate resolution efforts with IT teams
• Act as a liaison between business users and IT to resolve system issues and improve performance
• Maintain application reliability and support continuous improvement initiatives

Testing & Quality Assurance

• Support leaders in the development of testing strategies and test plans
• Conduct validation testing before and after technology changes
• Ensure applications and automation solutions meet business requirements and quality standards
• Assist with user acceptance testing (UAT) and production support activities

Analysis & Process Improvement

• Review organizational needs, business goals, and operational processes to determine impacts on applications and systems
• Recommend enhancements that improve efficiency, accuracy, and customer service outcomes
• Support continuous improvement initiatives through automation and process optimization

Collaboration & Communication

• Partner with Customer Contact Center leadership, operations teams, and IT stakeholders
• Document technical solutions, business requirements, and support procedures
• Communicate project status, issues, risks, and recommendations effectively

Technologies & Tools

• Visual Studio
• Pega
• Microsoft Access
• SQL Databases
• Microsoft 365
• VBA
• Robotic Process Automation (RPA) Tools
• CIS
• DIS

Success in This Role

• Successful implementation of automation solutions that improve operational efficiency
• Reliable and scalable automation tools that reduce manual effort
• Effective troubleshooting and support of business-critical applications
• Strong collaboration between business stakeholders and IT teams
• Continuous identification of automation opportunities that drive measurable value