Account Manager

Description: The Account Manager is responsible for ensuring the sales and customer service goals of Thompson are met. Responsibilities include lead generation and follow up, assessing customer needs and recommending the best product solutions and upgrades, educating customers on offerings and troubleshooting, coordinating Free Trials, Purchases, and Service Orders through multiple hospital departments and contacts, gathering customer feedback, and providing continuous, punctual follow up with customers. Account Managers also make recommendations on marketing strategies and new product developments. These duties are done primarily over phone and email as part of an in-house office team environment with some tradeshow travel required, with the goal being to transition to an Account Executive role managing your own territory.

Thompson is employee-owned, and vested employees automatically receive company shares.

What You'll Do:

• Daily interaction with customers via phone and email to provide effective solutions and support. Customers include surgeons, or staff, hospital personnel, CEO’s, other industry reps.
• Timely and accurate data entry including: order processing, crediting, task generation, RMAs, and other account specific needs as requested by Account Executive or customer.
• Accurate sales coding of all orders, quotes, and invoices.
• Entering of new leads/contacts and keeping contact info current in CRM.
• Administering marketing mailers and emails produced by the Marketing Department.
• Cold calling and customer research.
• Communicate feedback to team members to improve our products, policies, and processes.
• Serve as “back-up” when the Account Executive/s are out of the office.
• Assist in updating and maintaining performance tracking tools. Assist in expanding sales efforts through follow up on marketing efforts such as tradeshow lead follow-up. Maximize the use of reporting tools and data interpretation with Sales department and Data Analyst.
• Support projects such as supplying vendor information, trial request forms, keeping data in CRM up to date.

This Might Describe You:

• Ability to communicate effectively and efficiently.
• Ability to constantly multi-task with shifting priorities and timeframes.
• Detail oriented and extremely organized.
• Timeline driven regarding task completion.
• Motivated by challenging sales goals with a drive to exceed goals.
• Excellent interpersonal and presentation skills in person, over the phone, as well as written.
• Highly computer proficient in Microsoft, Excel, Adobe along with ability to quickly learn various CRM software.
• Minimum of 2 years relevant sales experience, preferably from an in office setting versus “on the road.”

EEO/AA

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Traverse City, MI 49684 (Required)

Ability to Relocate:

• Traverse City, MI 49684: Relocate before starting work (Required)

Work Location: In person