Join Our Team at Traver Connect – Inbound Call Specialist

At Traver Connect, our motto "Experience Matters" reflects our commitment to exceptional customer service and the way we do business. We empower our team members to take ownership of their success while working together to deliver results. We’re looking for professionals who are proactive, performance-driven, and thrive on helping others—because excellence is our standard.

We provide customer retention solutions to the automotive industry, working with manufacturers and dealerships across the U.S. Some of our key services include:

• Inbound Appointment Scheduling
• Recall Support
• Service CRM Tools

Note: Only fully completed applications will be considered.

Now Hiring in the Following States: Texas (TX), Arizona (AZ), Florida (FL), Georgia (GA), Iowa (IA), Kansas (KS), Nevada (NV), North Carolina (NC), Ohio (OH), Oklahoma (OK), Rhode Island (RI), South Carolina (SC), Tennessee (TN), West Virginia (WV)

Work From Home Requirements:

• DSL or Fiber internet connection
• Webcam for training and ongoing coaching
• Desktop/laptop (Macs, Notebooks, and Chromebooks are not compatible)
• Windows11 PC with 8GB+ RAM and Intel i5 8th gen (or newer) or AMD Ryzen 5 (or newer) processor
• 200 GB Hard Drive or SSD
• Quiet, distraction-free workspace
• 2 Monitors
• Noise-Canceling Headset

If you do not meet these requirements, please refrain from applying.

Why Work With Us? We are a people-centric company focused on providing exceptional customer service. Our growth and success are driven by the dedication, creativity, and skills of our team members.

To thrive in our culture, we are seeking someone who:

• Works well in a team environment, yet able to work independently
• Is detail-oriented and able to work independently
• Has excellent communication and listening skills
• Possesses strong time management skills
• Is eager to learn and grow
• Is organized and passionate about their role

Training:

• Remote, hands-on, one-on-one training with our Training Manager
• 1-week training program (8 AM - 5 PM CST, Monday-Friday, with breaks)

Required Hours:

• Rotating Saturdays required, with an alternate day off during the week
• Full-time (up to 40 hours per week)
• Must be punctual and reliable regarding work schedules

Responsibilities: In this role, you will handle inbound calls from dealership customers, aiming to resolve their needs effectively. Specific tasks include:

• Handling inbound appointment, advisor, and dealership requests
• Coordinating and scheduling service appointments
• Preselling additional services (e.g., oil changes, tire rotations) based on customer vehicle details
• Managing and documenting customer interactions in CRM systems
• Communicating clearly and accurately through written messages when required
• Performing other duties as assigned

Qualifications:

• High School Diploma (Associate’s Degree is a plus)
• Friendly, professional phone demeanor
• Ability to work rotating weekends
• Strong multitasking abilities (working with multiple software programs concurrently)
• Self-motivated with a team-oriented mindset
• Professional work ethic with proven conversion success
• Experience in dealerships or appointment setting is a plus

Compensation and Payroll:

• Base pay starts at $18 per hour, with performance-based incentives
• Semi-monthly payroll (paid on the 15th and last day of each month)
• First half (1st-15th) paid on the last day of the month, second half (16th-end) paid on the 15th of the following month

Benefits:

• Paid Training
• Medical, Dental, and Vision Plans
• Paid Time Off (Vacation and Sick days)
• Urgent Care Membership
• Company-paid Long-Term Disability (LTD) with Voluntary Short-Term Disability (STD) option
• Company-paid Life Insurance
• 401(k) with company match

About Traver Connect: Based in Richardson, TX, Traver Connect offers a complete suite of solutions to help automobile dealerships maximize both Sales and Service BDC. Our proprietary software helps dealerships increase revenue by converting customer leads into actual sales and service profits. We also provide professional online and on-site training.

How to Apply: Please submit your application through our website. No phone calls, please.

Traver Connect is proud to be an Equal Opportunity Employer. All applicants will be considered fairly without regard to race, religion, gender, sexual orientation, or other protected status. A background check and drug screening are required.

Traver Connect participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: https://www.e-verify.gov/employees/employee-rights-and-responsibilities

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training

Application Question(s):

• Do you have Automotive BDC Experience?

Work Location: Remote