Job Snapshot

The responsibility of a hotel front desk agent is to check guests in and out. Verify guests’ registration information and take any further information required, such as identification and period of stay, take cash or process credit cards. Once they have gone through all these procedures, they hand the guest room key to the guests and direct them to their guest rooms. When a guest is about to check out, a front desk agent will ensure that all payments are clear and the key is turned in.

What you get to do:

The goal is to have our guests have a pleasant check in and check out guest experience.

Your day to day

• Greet guests as they arrive
• Ask if guests have a prior booking
• Manage the check in process.
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with room keys and call for bellboys
• Take reservations over the telephone, through emails and in person
• Answer questions regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Refer guests to appropriate hotel departments to resolve complaints or provide suggestions
• Experienced PMS system Opera.
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required. High school diploma/GED or Degree in hospitality or Culinary School is a plus.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).