The opportunity

Pay

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

What will you do?

• Process task management via the ticketing system.
• Utilize multiple ticket host systems for ticket purchase processing and distribution; coordinate issue resolution with management.
• Manage box office phone lines such as ADA line, Game Night, in house turnstile support.
• Manage box office email in-boxes; respond professionally, thoroughly, and in line with guest service expectations.
• Communicate effectively with guests via telephone, email, and in-person while assisting with ticket purchasing, refunds, exchanges, accessibility needs, and general ticketing resolution.
• Support internal team members in researching account or ticket issues.

More about you

• Available to work holidays, nights, and weekends.
• High school diploma or equivalent experience with cash management and payment management.
• Strong communication skills, detail-oriented, with a passion for problem-solving.
• Ability to handle multiple tasks quickly.
• Ability to use all Ticketmaster systems and have basic computer skills, including email.
• Able to work well in a team environment, have problem-solving skills, and have professional communication skills.

Physical requirements

• Must be able to work in close quarters and shared office space.
• Able to perform all duties in an environment that includes extreme to dim lighting, including strobes, varying noise levels, large crowds, and hot-to-cold temperatures.

Shift details

Days
Evenings
M-F
Weekends
Events

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.