IT Business Systems Programmer-Analyst

About the Role

As an IT Business Systems Programmer-Analyst, you will collaborate across local, regional, and global teams to support business systems and digital transformation initiatives. You’ll play a key role in shaping tools, workflows, and ServiceNow strategy while driving process improvements across the organization.

Relationships

• Reports to the Head of IT Business Systems
• Participates in Local, Regional and Global Cross-Functional Teams
• Works with Microsoft Office Suite, Service Now, OneSpan, SAP and other systems to support Blum US, as well as regional and global topics as needed

Roles and Responsibilities

• Collaborate with project teams and departments to define appropriate collection of tools (“Teams Spaces”) to support their objectives
• Coordinate the transition from Office 365 to ServiceNow-based solutions where appropriate. Serve as a key player in our ServiceNow strategy
• Administer assignment of tools and roles within Teams Spaces
• Provide low-code programming and coordinate the US-based implementations of ServiceNow modules
• Facilitate move to paperless processes and digital signature solutions
• Work with Global and Regional IT to support company-wide implementation and standards within the digital frameworks
• Potential to participate in java development projects (but that is not the primary focus of this role)
• Take the initiative to seek out areas of improvement
• Provide guidance and assist in ongoing data maintenance within spaces
• Analyze business needs to identify technical requirements and implications. Consider both process and systems when defining alternative solutions
• Continuously assess systems as business direction changes for impacts to existing designs
• Prepare & maintain technical documentation (i.e. flow charts, models, procedures, user guides) to assist with the ongoing operation & maintenance of technology solutions

Work Environment & Travel

• Eligible for hybrid work environment after 90 days (2 days remote, 3 days in-office at our Stanley, NC location). We value the benefit achieved by face-to-face collaboration so fully remote is not an option for this position
• Occasional domestic and international travel may be required, and your ability to travel is essential
• Up to a total of 6 weeks of training in Europe will be required during the first year, but after year 1 travel will decrease

Education

• Associates Degree in an IT or business-related field

Experience

• 2+ years of relevant work experience

Knowledge

• Software development skills with demonstrated experience in JavaScript, Databases & SQL, APIs, SCOM, JSON, HTML5
• Knowledge of ServiceNow, Microsoft Office 365 tools (Teams, Project, PowerBI, SharePoint…), Atlassian Confluence, SAP, OneSpan and a never-ending desire to learn and share more
• Business requirements and business process analysis
• Good project management skills are a plus
• Familiar with waterfall and agile methodologies

Foundation Skills

• We are a vibrant company with daily interactions with colleagues from around the globe. While the majority of our Company is based in Europe and English is our official company business language, you must be able to thrive working with cross-functional team members from many cultures and nationalities
• Blum bases its success on all of us being customer-focused, respectful, collaborative, accountable and talented
• Communicates well (written and verbal), delivers presentations, has good listening skills. Ability to communicate processes & ideas to others. Effective at face-to-face and digital communication
• Ability to look at situations from multiple perspectives and collaborate to find the optimized solution
• Defining tasks and milestones to achieve objectives, while ensuring the optimal use of resources to achieve those objectives
• Accountable to team, works to meet established deliverables, appreciates view of team members, respectful. Works cooperatively & collaboratively with individuals at all levels of the organization
• Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback
• Good organizational skills, attention to detail
• Open to learning - technical and interpersonal development
• Embraces to change but also develop within standard parameters
• Self-directed for both work and training
• Blum values long-term partnerships and loyalty

Benefits

Blum USA offers a competitive benefits package, including:

• Salaried position
• Possible bonus opportunities
• Health coverage (Medical, Vision, Dental)
• 401(k) with company match
• Flexible spending account for eligible health expenses
• Competitive PTO package
• Term life insurance equal to annual salary at no cost to employee
• And more!

Company Overview

For over 60 years, Blum has been a global leader in manufacturing high-quality hinge systems, drawer runners, and lift systems that enhance user convenience in kitchens and living spaces. Our commitment to innovation and motion perfection drives everything we do.

With eight production plants in Austria and manufacturing sites in Brazil, Poland, China and the United States, Blum employs approximately 9,000 people worldwide. Our mission is to create solutions that make everyday life easier—whether in the kitchen or beyond.