Position Summary

We are seeking a Business Intelligence Developer to support our Warranty and Operations organization by designing data-driven solutions that improve operational performance, warranty analytics, financial visibility, and continuous improvement initiatives.

This role partners closely with Warranty, Engineering, Finance, Quality, Supply Chain, Product Management, and Customer Support teams to build reporting solutions, automate business processes, and develop dashboards that drive data-informed decision making.

The ideal candidate enjoys solving business problems through data visualization, automation, and analytics while supporting operational excellence across the organization.

Key Responsibilities

Business Intelligence & Reporting

• Design and develop Power BI dashboards that provide visibility into warranty performance, operational KPIs, claims metrics, financial reporting, project status, and executive scorecards.
• Create interactive reports that monitor warranty trends, SLA performance, product reliability, claim resolution, customer metrics, and operational efficiency.
• Build executive dashboards supporting KPI tracking, OKRs, SMART goals, and continuous improvement initiatives.
• Develop reusable reporting frameworks that reduce manual reporting and improve decision-making.

Data Analytics

• Analyze warranty claims, operational performance, engineering data, and financial metrics to identify trends and recommend business improvements.
• Develop SQL queries, ETL processes, and automated datasets for enterprise reporting.
• Prepare datasets used for Root Cause Analysis (RCA), product quality improvements, and warranty optimization.
• Perform ad hoc analysis supporting Finance, Engineering, Product Management, and Executive Leadership.

Process Automation

• Design Power Apps solutions that streamline warranty operations and internal business workflows.
• Automate reporting processes using Microsoft Excel, VBA, Power Query, Power Automate, and SmartDocs.
• Improve business processes through workflow automation and standardized reporting.
• Manage SharePoint sites, document libraries, workflow tools, and operational databases.

Cross Functional Collaboration

• Partner with Engineering, Finance, Supply Chain, Product Management, Customer Support, Quality, and Operations teams to translate business requirements into reporting solutions.
• Support cross-functional initiatives involving KPI development, performance tracking, process optimization, and operational excellence.
• Present dashboards and business insights to leadership teams and key stakeholders.
• Assist with data governance, reporting standards, and dashboard best practices.

Required Qualifications

• Bachelor’s degree in Business Analytics, Information Systems, Engineering, Computer Science, or related discipline.
• 3+ years of experience in Business Intelligence, Data Analytics, Reporting, or Operations Analytics.
• Advanced Power BI dashboard development.
• Strong SQL development experience.
• Experience with Microsoft Excel including Power Query, Pivot Tables, advanced formulas, and VBA/Macros.
• Experience developing Power Apps solutions.
• Experience with Tableau and/or Alteryx.
• Experience working with large datasets and enterprise reporting.
• Strong understanding of KPI development and operational performance metrics.
• Excellent analytical and problem-solving skills.
• Experience collaborating across Finance, Engineering, Operations, and Product organizations.

Preferred Qualifications

• Experience supporting Warranty Operations.
• Experience working with Claims Management systems.
• Knowledge of CRM or ERP systems.
• Experience building ETL pipelines.
• Azure Data Factory, Databricks, or cloud analytics experience.
• Python for data analysis and automation.
• Familiarity with Root Cause Analysis (RCA) methodologies.
• Experience supporting continuous improvement initiatives.
• Experience with AI-assisted reporting or automation.