Job Description

Work from Home Sales Agent – Holland America Line
Turn Travel Dreams into Reality — From the Comfort of Home

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

Holland America Line is a premium cruise brand for explorers, foodies, and music lovers looking to see the world in style. We’re searching for passionate Reservation Sales Agents who are ready to help guests plan unforgettable vacations — while working remotely!

As a Reservation Sales Agent, you’ll handle inbound calls from Consumers and Travel Advisors, turning inquiries into bookings. You’ll sell cruises, upgrades, and add-ons using your expert product knowledge and strong sales skills. Top performers earn more — sales calls are prioritized for high-converting agents.

Not eligible for candidates residing in:AR, CA, DE, HI, ME, NH, NY, OK, OR, SD, VT, WA, WV & WY

What You’ll Do

• Sell cruises and travel packages directly to consumers and advisors

• Convert calls into bookings and maximize revenue through upselling

• Provide top-tier service and first-call resolution for reservation questions

• Work independently while hitting sales, quality, availability and adherence targets

• Leverage our tools to create exceptional guest experiences

What You’ll Bring

• One-year minimum of sales experience

• Strong communication skills

• Passion for helping people

• Ability to work from home with reliable high-speed internet

• Basic computer proficiency

• Travel industry or call center experience a plus

Remote Work Requirements

• High‑speed Cable or Fiber internet (no satellite or mobile)

• Minimum speeds: 50 Mbps down / 12 Mbps up

• Must use a hardwired Ethernet connection (Wi‑Fi not compatible)

Schedule

• Full-time, starting September 8th, 2026

• Shifts: Mon–Fri (10:30AM–7:00PM or 10:45AM–7:15PM PT), plus 6 weekend days/quarter

• Limited PTO during peak season (Jan–Feb); holiday & mandatory OT may apply

Perks & Pay

• $15/hour base + eligibility for monthly sales incentives

• Cruise travel benefits for you, your family, and friends

• Health and Welfare Benefits (Medical, Vision, Dental)

• 401(k)

• Employee Stock Purchase Plan

• All equipment provided

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)
Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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