• Answer incoming calls and provide assistance as needed.

• Handle questions and requests that fall within level of responsibility.

• Access automated Transportation routes and reports to provide route information as appropriate.

• Assist in checking routes for various reasons such as time schedules, mileage, road conditions, new addresses, etc.

• Assist in radio dispatching to bus drivers.

• Efficiently and effectively maintain a call log for each call received.

• Maintain excellent attendance.

• Maintain confidentiality of information.

• Other duties as assigned.

Education/Certification:

• High School Diploma or GED

Maintain emotional control under stress. Occasional prolonged and irregular hours. Ability to read, communicate verbally, understand verbal and written directions, and work with minimal supervision. Frequent sitting, phone use, and working in crowded spaces.