Summary

Join Gainwell as a Call Center Healthcare Representative and play a meaningful role in supporting healthcare programs that serve communities across the country. In this remote, part-time role, you’ll provide clear, accurate information to members and providers while delivering a professional and compassionate customer experience. If you thrive in a structured, high-volume environment and take pride in helping others, this opportunity offers purpose-driven work with daytime hours.

Your role in our mission

• Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services.

• Research and resolve inquiries efficiently while following established procedures and compliance guidelines.

• Document customer interactions clearly and accurately in multiple systems during live calls.

• Meet performance expectations including quality standards, service levels, and productivity goals.

• Contribute to a collaborative team environment focused on delivering reliable and responsive support.

What we're looking for

• At least two (2) years of customer service experience, ideally in a call center or high-volume environment.

• Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).

• Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously.

• Clear and professional communication skills with the ability to manage challenging conversations calmly.

• Self-motivated and dependable, with the ability to work independently in a remote setting.

What you should expect in this role

• Part-time remote position with scheduled hours primarily between 9:00 AM – 3:30 PM CST, Monday through Friday, aligned with business needs.

• Paid 6-week training program at approximately 30 hours per week, designed to prepare you for success.

• Ongoing scheduling based on business needs and call volume, with potential for additional hours when available.

• Minimum hard-wired high-speed internet connection required (no Wi-Fi) with minimum download speed of 25 Mbps and upload speed of 10 Mbps, plus a private, distraction-free workspace.

• Access to Gainwell’s competitive benefits package in accordance with eligibility guidelines, including medical, dental, vision, and 401(k) options.

This position is expected to be active for hiring between August and September 2026. Applications will be reviewed on an ongoing basis during this timeframe, and selected candidates may be contacted to participate in the next steps of the hiring process.

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