Job Summary

The Criminal Data Processor is responsible for reviewing criminal and civil records for accuracy and completeness, ensuring all required information is present, and resolving any missing or inconsistent data. This role applies client-specific guidelines to each record while maintaining strict attention to detail and compliance with industry standards. The position also involves researching discrepancies, coordinating with courts or data sources when needed, and developing expertise in the jurisdictions they support to ensure timely and high-quality case processing.

Duties and Responsibilities

• Process criminal records using InformData’s proprietary systems, ensuring accuracy and completeness of all data entries

• Support research teams with online record searches and data verification as needed

• Monitor for and communicate recurring quality issues or trends to leadership, contributing to continuous process improvement

• Maintain established quality standards and turnaround time (TAT) expectations across all assigned work

• Provide backup support for automated processes to ensure continuity of operations

• Proactively notify leadership of delays, system outages, website changes, or fee updates that may impact workflows or turnaround times

• Identify, investigate, and resolve missing, incomplete, or conflicting information within records

• Review client-specific requirements and apply guidelines to ensure orders are completed accurately and consistently

Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.

Key Performance Indicators (KPI) Accountability

• Maintain accuracy and quality standards (Accuracy/DPMO)
• Meet defined turnaround time and service level expectations
• Achieve productivity and on-time delivery goals
• Monitor QA turnaround metrics

Qualifications

• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Typing speed of 45 WPM or higher
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Strong time management and multitasking abilities
• Reliable computer and high-speed internet access
• Completion of required training
• Ability to work overtime with notice

Working Conditions

• This position requires the incumbent to work indoors at a desk for extended periods of time
• The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
• This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player.
• This position may be required to work overtime on occasion to meet company objectives.

For Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.